Here you will find some of the most frequently asked questions we receive regarding our services, packages and processes. If you don’t see the answer to your question here feel free to contact us at any time and we will get back to you right away.
Website Care Plans
Is Hosting Included With Your Website Care Plans?
Yes, all of our website care plans have hosting already integrated into them. To see what you have access to and what that includes please view the website hosting solutions page.
Which Website Care Plan Is Right For Me?
Our plans are pretty detailed and give you a good rundown of what is included. However, if you are having trouble determining which plan is right for you simply contact us and we will discuss it with you to help you make the right decision.
How Am I Billed For Website Care Plans?
The price listed is on a per month basis. However, we bill that quarterly (every three months). If you come aboard with us in the middle of a quarter your price is simply pro-rated for that quarter and then a full quarterly invoice is sent at the start of the next payment cycle.
What Are The Differences In The Website Care Plans?
The differences in the website care plans are fully detailed here. That being said, all of our website care plans include:
- All Monthly Updates
- Maintenance & Security Updates
- We Keep Your Site Running Smoothly
- 99.99% Uptime Guarantee
- Unlimited Bandwidth
- Nightly Website Backups
- Billed Quarterly
The difference in pricing is based on how many front end updates and changes you want per month.
Website Hosting Solutions
What Happens When I Need Support?
Just head over to our support page, shoot us an email and we will get in touch with you right away.
Can I Upgrade to an Integrated Website Care Plan Later?
Will You Transfer My Website From My Existing Web Host? Is There a Limit?
Eleven Tree Media offers customers that are transferring from another web hosting provider our free migration service. There is a limit of 5 cPanel accounts under our free service.
Can I Register a Domain Name With You?
Yes, you can register domain names with Eleven Tree Media. Just contact us to get the process started.
Do You Provide Nightly Backups?
Eleven Tree Media takes disaster recovery very seriously. Even before backing up our servers we take special care in protecting our filesystems against data loss. In addition to this, we back up our servers nightly and retain data for 48 hours. We have you covered.
How Am I Billed For Website Hosting Services?
Our website hosting services along with our website care packages are a per month fee that is billed quarterly. Whenever you sign up you will be pro-rated for that quarter and then billed in full at the start of the next quarter. An invoice is sent along with several payment options.
Security & Privacy
Is My Information Secure?
Yes. We ask for no sensitive information on our site. You provide us your name and email during the “start your project” process, but no SSN.
If you use one of our on-site payment methods they are fully encrypted using the SSL security process and all your financial information is safe. Payments made off-site through PayPal are secured by their encryption standards and practices keep your information safe and secure.
When Do I Need To Make Payment?
Making payments to us depends on what service/s you are using with us. Some things, like Logo Design projects, are paid for up front through the “Start Your Logo Design Project Form.”
App Development projects and Website Design projects are agreed upon ahead of start time while monthly services are actually billed quarterly.
What Payment Methods Are Accepted?
We accept all major credit and debit cards. You can also use any form of Payment through PayPal, as well as PayPal Credit. No, you do not have to have a PayPal account to use PayPal. We also accept checks but project will not start until the check clears.
What Currency Do I Pay In?
We are paid in USD. Thank you.
Do You Build Apps For Clients Located Outside the United States?
Yes, we build Apps for clients across the world.
Can I Update My App Anytime?
Yes, you send us any app updates and changes and they are updated in real time. You simply restart the app on your device and changes are reflected. These updates come as a part of the monthly fees you pay.
What Updates Will Cause An App Resubmission?
There are certain updates that will cause full app resubmissions to relevant platforms. They include:
- App Name Change
- Icon Change
- Splash Screen Changes
- Any Orientation Changes
*Certain resubmission charges may be applied.
Can I See And Test My App Before It Goes Live?
Yes! Once we have built the app we will send out the demo to you and anyone else you want. This allows you to test and play with the app before we submit it to all relevant platforms. Any changes and/or fixes can still be made.
What Platforms Are Your Apps Supported On?
We have you covered with the ability to submit to several platforms and your app will run perfectly on all of them. We support the following platforms:
- Fire OS (Amazon)
What About Hosting, Downloads & Security?
As part of our process with take of everything for you. App hosting, unlimited downloads, security, customer login info, analytics and much more. As part of your ongoing monthly plan we have you covered in every aspect. We also keep all your code functions up-to-date with the ever changing platform standards.
Can My App Be Monetized?
Yes, your app can be monetized in a number of ways. If you are interested in monetizing your app we will go over a few different choices with you.
Can I Sell My App In App Stores?
Yes, we can make your app available for free or for sale in app stores.
What Security Measures Are In Place To Protect My App Data?
Who Owns The Copyright For My Final Designs?
Very simply… you do. Once payment is received and files are given to you we hold no copyright over the design. You are free to do with it what you wish, how you wish.
*We do ask that you allow us to display the final design on our site as part of our portfolio.
In What File Formats Will I Receive My Designs?
We do not limit you to one type of file. We want you to be able to use your logo on anything and everything. Upon completion you receive your designs in all of the following file formats:
- Raw Vector (EPS)
How Do Revisions Work?
One of the things we offer that many other logo design sites do not is unlimited revisions (within reason). We will provide you with multiple concepts (depending on the logo package you choose). From there you will provide us thoughts and feedback. This will allow us to deliver exactly what you want.
Do you like a font on one concept and a color on another? Want to combine different aspects of different concepts together? No problem? We take your feedback and work toward a final product design until you are 100% satisfied with the result.
How Long Will The Process Take?
We will deliver you logo design concepts within 3 days of starting the project. We don’t do “rush” orders because more often than not it takes away from design quality and process.
After we receive feedback will will put all those thoughts together toward coming up with a final product. Actual timetable after that depends on how many revisions are needed.
Am I Really Connected With A Personal In-House Designer?
Yes, definitely. You will be put in touch with a personal In-House designer who will be your main contact throughout the design process. You will not have to deal with multiple emails from different accounts and you will not have to deal with calls coming from random designers. Your designer will be the same from start to finish.
Do You Perform Spec Work?
No, we are not fans of doing work in “hopes” of getting paid. It isn’t fair to our designers and isn’t how we operate.
“Speculative Work” or, “spec work” is not something we deal with. There are dozens and dozens of “contest” sites where you can get that type of work done.
Does Eleven Tree Media Just Outsource The Work?
Our designers are technically freelancers, but we have only the best of the best (at least we think so). Any designer you are put in contact with has gone through the process of being interviewed and vetted. Design history and samples have been provided and we guarantee only the best designers for your project.
Where Are Your Designers Located?
As of right now all of our designers reside in the United States.